Remote ID bij dji Mavic 3 niet zichtbaar op “Drone Scanner” app

Hey Steven,
Bedankt voor je snelle reactie.
Ik had les 64 ook al bekeken. Ik werk met android met de dronescanner. Daar kan het probleem dan niet zitten denk ik.
Het is raar dat de dronescanner andere merken wel ziet.
In les 64 staat ook wel dat de actieve remote id ’s in het vet gedrukt staan. De mavic 3 families staan niet gemerkt maar het zou toch moeten werken als dji een C1 label toekent?
Ik had de vraag ook al aan dji support gesteld. Dat is toch al enkele dagen geleden, ze antwoorden wel om de twee dagen dat ze het aan ’t uitzoeken zijn maar ik heb nog geen oplossing gekregen van hen. Gisteren hebben ze een screenshot van de dronescanner gevraagd welke laat zien dat de mavic 3 niet gezien wordt. Rare vraag toch een screenshot waarop je het niet kan zien. Ik ben benieuwd op hun antwoord en oplossing.
Als ik een oplossing of reden krijg van dji zet ik het zeker op dit forum.

Allen,
DJI is het probleem nog aan ’t uitzoeken.
Nu vroegen ze een screenshot van de “Dronescanner” waarop de bewuste dji remote-ID NIET te zien is !?!?!
Begrijpen wie begrijpen kan.
Ze blijven wel moeite doen!!! Mijn vraag hierover heb ik bij dji-support gesteld op 8 juli.
Ik krijg wel om de twee dagen bericht dat ze er mee bezig zijn.

Weer een antwoord van dji:

Greetings from DJI Technical Support!

I hope this message finds you well.

I wanted to personally thank you for your prompt response regarding the remote ID issue. Your cooperation is greatly appreciated as we work towards a resolution.

I would like to inform you that we are actively consulting with our relevant teams to address your concerns. We are committed to providing you with a comprehensive update as soon as possible.

We understand the importance of this matter to you, and we are making every effort to expedite the process. Your patience and understanding during this time are invaluable to us.

Rest assured, we will be in touch with you at the earliest opportunity once we have more information to share. In the meantime, if you have any further questions or require additional assistance, please do not hesitate to reach out.

Thank you once again for choosing DJI, and we look forward to resolving your issue promptly.

Best regards,
Clement
DJI Technical Support

Ik verwacht dus een ruime update op termijn.

DJI blijft in actie:

Greetings from DJI Technical Support!

I trust you are doing well.

I am reaching out to you with an update on the remote ID issue you have reported to us. We are still in the process of consulting with the relevant teams to find a resolution to your concern.

Please be assured that we are treating this matter with the utmost priority and are working diligently to provide you with a detailed update. We understand the significance of this issue and are committed to ensuring that it is resolved to your satisfaction.

We appreciate your continued patience as we navigate through this process. Our team is making every effort to expedite the investigation and we will contact you as soon as we have more information.

In the meantime, if there is anything else we can assist you with or if you have any additional questions, please feel free to reach out to us. Your experience with DJI products is important to us, and we are here to support you in any way we can.

Thank you for your understanding and for choosing DJI. We value your trust and are eager to provide you with a solution at the earliest convenience.

Best regards,
Clement
DJI Technical Support

Nog van DJI:

I hope this message finds you well.

I am writing to follow up on the remote ID issue you’ve reported with your DJI product. I want to assure you that we have not forgotten about your case and that it remains a high priority for us.

Our team has been actively consulting with the relevant departments to find a resolution to your concern. We understand the importance of this matter and are fully committed to resolving it in a timely and satisfactory manner.

While we do not have a definitive update at this moment, please rest assured that we are working diligently behind the scenes. We aim to provide you with a comprehensive update as soon as possible, and we appreciate your continued patience as we work through the details of this complex issue.

Your experience and satisfaction with our products are of the utmost importance to us, and we are eager to get this resolved for you. If you have any further questions or if there’s anything else we can assist you with in the interim, please do not hesitate to reach out.

Thank you once again for your understanding and for choosing DJI. We are committed to delivering the quality service and support that you expect and deserve.

Best regards,
Clement
DJI Technical Support

Nogmaals dji, ondertussen zijn er nog al twee geweest die ik jullie bespaar:

Dear Mac

Good day. I hope you are doing well.

We deeply regret the inconvenience caused by the delay in resolving your concern. We recognize the importance of a prompt resolution and are actively collaborating with the relevant team to address the issue at hand. At this moment, we are still awaiting an update from the team managing your case.

We kindly ask for your patience and understanding as we work diligently to provide you with a satisfactory resolution. Your business is highly valued, and we are fully committed to resolving this matter in a timely manner.

We appreciate your understanding and cooperation during this period. If you have any further questions or concerns, please feel free to contact us without hesitation.

Thank you for choosing DJI and have a nice day!

Best Regards,

Vinodh
DJI Technical Support

DJI heeft een antwoord met oplossing. Laat ons hopen.
Hun antwoord:

Dear Marc,

Greetings from the DJI Technical Support Team.

We sincerely apologize for any inconvenience that may have been caused and appreciate your patience as we work to address the issue with your drone.

After consulting with the relevant team, we have identified that your location is in Europe. We kindly request that you ensure the aircraft and remote controller firmware are updated to the latest version. This step is crucial in ensuring that the drone functions optimally and any potential software-related issues are addressed.

In the event that the troubleshooting steps have been completed and the issue persists, we kindly request that you provide the APP Log for further analysis. This will greatly assist us in identifying the root cause of the problem and providing you with the most accurate and effective support.

As a gesture of goodwill and to make amends for the inconvenience caused, we would like to offer you a 30£ coupon as compensation. This coupon can be used to purchase an accessory through the official DJI online store at the following link: https://store.dji.com/ . You are free to choose the accessory of your preference, and once you have made your selection, kindly provide us with the name of the accessory or the link, along with your name and location/country. We will then proceed with the coupon request accordingly.

We understand the importance of resolving this matter promptly and are committed to ensuring that you receive the necessary assistance to address the issue with your drone.

Thank you for your understanding and cooperation. Should you have any further questions or require any assistance, please do not hesitate to reach out to us.

We appreciate your patience and look forward to resolving this matter to your satisfaction.

Please know that the system will automatically send out notifications if no reply is received within 2 days. You can continue replying when you have the time and if you have further questions, then the ticket will appear back in our view. Please don’t worry as it won’t affect the progress of your inquiry.

Thank you for choosing DJI and have a nice day!

Best Regards,

Vinodh
DJI Technical Support

DJI was heel vriendelijk met hun antwoord en compensatie maar de remote-id werkt nog niet.
Ze zullen verder moeten zoeken.
Mijn antwoord:

Dear Vinodh,

Thank you for handling my question regarding Remote-ID of my mavic 3 which is not visible on the “Drone Scanner app”.

As you requested, I have done the latest updates from you but the remote-id is still not visible on the Drone Scanner App.
It doesn’t work on the ground yet. I haven’t been able to test it in the air yet due to the bad flying weather here in Belgium. Maybe tomorrow sunday
If it does work, I’ll keep you posted.

If it does not work, you then ask me to provide you with my APP Log.
Where and how can I find it? Then I will provide it to you as soon as possible.

Thanks in advance,

Kind Regards,

Van Dyck Marc